Terms of service
NOTE: BEFORE YOU PROCEED WITH ANY ORDER ON THIS WEBSITE – MUST READ THESE TERMS & CONDITIONS:
- Before you proceed with your purchase, Online Patios Pty Ltd and www.onlinepatios.com.au requires you to accept specific terms and conditions related to this purchase.
- Online Patios Pty Ltd and Online Patio Roofing or ‘we’, ‘us’ or our, refers to the owner of the website – Online Patios Pty Ltd – A.B.N. 75 667 469 365. ‘You’ refers to you as the viewer/user of this website/quotation.
Note: The product/kit you have added to your cart and its components is custom made to your requirements. On this basis, this is a hard sale. Changes cannot be applied any time after 24 hours from the time of checkout. THERE IS NO ABILITY FOR A REFUND AFTER THIS TIME OR FOR THE RETURN OF ANY PRODUCT ALREADY MANUFACTURED.
The dimensions of each kit listed for sale on www.onlinepatios.com.au is measured as an overall size. The Company may, at its own discretion, alter the contents of the fixings/parts supplied in the kits. This will not affect the engineering or structural integrity of the kit in any way.
We cannot and will not accept returns if you make an incorrect decision and/or measurements or change your mind.
Online Patios Pty Ltd, suppliers and other third parties are not liable for any information or materials on this website – they are ordered entirely at your own risk.
NOTE: Insulated panels are supplied in 1m widths. If you have selected a kit with a measurement that is not a whole metre, the first and/or last panel will need to be cut to size during installation. Posts are supplied in whole-metre lengths and may also need to be cut to the required height on site. All other components are supplied to suit the specific measurements of the kit ordered. However, minor adjustments or cutting may still be required during installation to ensure the components fit correctly on site.
Delivery is approximately 3-5 weeks following placement of your order, depending on the order requirements/powder coating and delivery location. The delivery date will be notified once available.
Deliveries will take place via a large crane truck. If there are specific instructions required for your delivery, you must notify the Company at least 48 hours prior to your delivery taking place. If you have ordered an insulated kit, you may receive two deliveries (single skin kits come in one delivery). You are not required to be home on the day of the delivery however it is your responsibility to notify the Company of any specific requirements. The Company is not responsible for any damage to your driveway/gardens during the delivery of the materials to site.
Freight and Delivery Areas
We deliver within Queensland, New South Wales and the ACT. Freight is calculated at checkout based on your delivery postcode. Free delivery applies to DIY kit orders over $4,000 delivered within Metro Brisbane, the Gold Coast and Metro Sydney.
If your postcode is outside our standard freight area, checkout will show the option "Delivery outside our standard freight area – Price on application". If you choose this option, please select "Payment on Invoice" at the payment step. We will contact you with a freight quote. Your order will not be placed with our manufacturer until you have accepted the freight cost and paid your invoice. If you don't wish to accept the freight cost, you may choose to collect your order or cancel it at no charge.
Orders can also be collected free of charge from whichever of our factories is closest to your location – Richlands, QLD or Smeaton Grange, NSW. We will contact you once your order is ready for collection.
Wind Rating. It is your responsibility to ensure that the wind rating of the kit you order is correct for the location where the structure will be installed. If you are unsure of your wind rating, or require a different wind rating, please contact us before ordering so we can provide the correct pricing.
Please also be aware of requirements from an engineering perspective, along with local authorities to reach approval for construction (the onus to achieve these approvals is your responsibility).
To avoid disappointment, we strongly recommend engaging a professional tradesperson to ensure measurements and requirements are detailed correctly and correct approvals are obtained.
You can add additional components to your order, however the elements of colour, style of patio, size, thickness of sheets/panels etc, cannot be changed after the point of ordering. You also accept that some items may not be in stock at the time of order due to various factors out of our control. The Online Patios team will do its utmost to fulfil orders immediately or as soon as practicable.
If you are happy to accept these terms and conditions, please tick the below box and proceed to payment and shipping information.
Our team thanks you for your custom and hope we can receive a positive review from you and you’ll be happy with your product that you’ll recommend us to others.
Online Patios Pty Ltd is a wholly owned small business based 100% in Australia.
A wholly owned small business based 100% in Australia.
Images are for illustrative purposes only. Products supplied may vary in appearance, size, colour, inclusions, and specifications from those shown.
BLACK FRIDAY SALE 2026 – TERMS & CONDITIONS
Promotion Period. This promotion runs from 1 November 2026 12:00am AEST to 30 November 2026 11:59pm AEST.
The Offer. Qualifying customers will receive a complimentary bonus gift based on the value of their eligible order:
- Orders from $4,500 to $7,999: choose one Bonus Gift from the following:
- $350 fuel gift card (choice of Ampol, BP or 7-Eleven)
- $350 Bunnings gift card
- Beer fridge (CHiQ 94L Beverage Centre, model CBC094BG)
- Orders of $8,000 or more: choose either one Mega Gift from the following:
- $700 fuel gift card (choice of Ampol, BP or 7-Eleven)
- $700 Bunnings gift card
- Ninja Electric Woodfire Outdoor Oven (model OO101)
Availability. This promotion is available exclusively for orders placed online via onlinepatios.com.au. It does not apply to phone, email, in-person or quoted sales.
Eligibility. Available to new and returning customers, including homeowners and builders purchasing on behalf of customers.
Qualifying Products. Included: Patio Kits and Carport Kits purchased through onlinepatios.com.au. Excluded: Carport Specials, Factory Specials and Online Store (shop) items such as parts and accessories.
Order Value Calculation. The qualifying order value is calculated on the kit price including GST, and excludes freight, delivery and any additional fees.
Qualifying Order. To qualify, the order must be placed online and the deposit received by Online Patios within the Promotion Period.
Gift Selection. Customers may nominate their preferred gift or gifts (including their choice of Ampol, BP or 7-Eleven for a fuel gift card) at the time of placing their order, or when contacted by Online Patios to confirm order details.
Gift Fulfilment. Gifts will be arranged and dispatched after full payment for the qualifying order has been received and the order has been confirmed. Gifts are supplied separately from the kit, and delivery timing is subject to third-party retailer stock availability. Gift cards are subject to the issuer's own terms and conditions.
Gift Delivery. Where two gifts are chosen, both gifts must be delivered to the same single delivery address in Australia.
Christmas Delivery. This offer does not change our Christmas order cut-offs. Custom and powder-coated kits ordered after Friday 13 November 2026, and standard kits ordered after Friday 20 November 2026, will be delivered in the new year.
Product Substitution. Gift items are sourced from third-party retailers. If a nominated gift is unavailable, Online Patios reserves the right to substitute it with an equivalent product of equal or greater retail value.
One Offer Per Order. Only one gift selection applies per qualifying order (one Bonus Gift, one Mega Gift, or two Bonus Gifts as set out above). This offer cannot be used in conjunction with any other discount code, voucher or promotional offer.
No Cash Alternative. Gifts are not redeemable for cash and are non-transferable.
Order Changes. If an order is amended or cancelled, or no longer meets the qualifying threshold, the gift will be void, or its value may be deducted from any refund where permitted by law.
Consumer Law. Nothing in these terms limits your rights under the Australian Consumer Law.
Governing Law. These terms are governed by the laws of Queensland, Australia.