FAQ – DO IT YOURSELF PATIO KITS
Find answers to commonly asked questions and gain valuable insights about our products and services.
Your Ultimate Guide to Do It Yourself Patio Kits
WHAT DOES A TYPICAL KIT CONTAIN?
A typical kit contains roof sheets, beams, posts, brackets,
connectors, fixings, guttering, (concrete if in footings), downpipes and flashing/barges. You will also receive a roof plan, engineering and an instruction manual relevant to your project.
CAN WE BUILD IN CYCLONIC AREAS?
All kits on the website have the wind rating listed and, at a minimum are rated to N1/N2 however, all our patios, carports, pergolas and awnings can be designed to accommodate cyclonic wind ratings up to C4 and are therefore suitable for most regions in Australia. Contact orders@onlinepatios.com.au to customise your order to the wind rating in your area.
WHAT IS A SKILLION ROOF?
This is known as a flat roof and only has a fall of two degrees (40mm in every metre of roof). This type of roof is ideal under the gutter, attached to a wall or as an insulated flyover being the most popular option. The skillion roof is a simple and economical design that can help overcome a number of challenges that you may face when adding a new outdoor space to your home.
WHAT IS A FLYOVER ROOF?
Ideal if you are wanting to gain an extra 600mm (approx) in height and have extra light and ventilation into your patio/carport area. It is also perfect if you are wanting to install a fan to keep you even cooler on those hot summer still days. A flyover roof can be installed on either a tile or a Colorbond roof and will be attached to your house roof and wall frame using Extenda Brackets.
WHAT IS A FREESTANDING ROOF?
Exactly as it says, this type of roof is not attached to anything and will have a minimum of four 90mm x 90mm posts concreted into 1m footings in the ground. They can also be bolted to a slab with a 90mm x 90mm post with a 250mm x 250mm plate welded at the bottom.
CAN WE INSTALL FANS AND DOWNLIGHTS?
Yes! But only in an insulated panel for your patio, pergola, awning or carport. Please note that there are no pre-drilled holes in the insulated panels and you will need to engage a licensed electrician to carry out the installation. The downlight kits come supplied with a driver, a 6.0m low-voltage extension lead and a 240v plug.
If you want to install a fan in your insulated roof, the height needs to be a minimum of 2.4m. A flyover is the best option when installing a fan or if you are installing a roof to a wall and the height is more than 2.7m, then installing a fan would be an option.
DO YOUR PRODUCTS COME WITH EVERYTHING I NEED FOR INSTALLATION?
Yes! Our patio, pergola, carport and awning products include all the required parts and hardware you need to assemble them. We’ll provide detailed installation
instructions and roof plan and engineering documents. We also have a YouTube channel where you can watch videos showing different aspects of the installation process.
HOW LONG WILL IT TAKE TO GET MY DO IT YOURSELF PATIO KITS DELIVERED?
In most cases, once your order is confirmed, the materials are dispatched from the warehouse in around 10 to 15 business days however this is dependant on the stock availability and the powder coating requirements in your order. You will receive an email confirming your delivery date within 1 week of ordering however if you have specific requirements or a date in mind for your delivery, please ensure you communicate this with us at orders@onlinepatios.com.au.
If you have ordered an insulated kit, you will receive your
materials via two separate trucks. For all V-Line single skin orders, they will be delivered on one truck.
Most deliveries are made by a
crane truck with a reach of 12m so please take this into consideration when notifying us.
WILL I BE KEPT UP-TO-DATE WITH THE PROGRESS OF MY ORDER?
Yes. We pride ourselves on open communication with our clients and will make sure you know when your deliveries will be taking place. However, if you would like an update on your order please contact us on 1300 156 381 or orders@onlinepatios.com.au.
WHAT WARRANTY DO I GET WITH MY DO IT YOURSELF PATIO KITS?
Our standard do it yourself patio, carport, pergola and awning kits come with a 15 year warranty. If you have purchased a Marine Plus product, your warranty will be site specific and we will notify you of your warranty period which will be up to 15 years.
NOTE: All kits supplied via this website are for standard materials. If you live within 1km of water, please contact us at orders@onlinepatios.com.au and we can provide you with a quotation for Marine Plus materials.
The use of materials supplied from Online Patios Pty Ltd and www.onlinepatios.com.au is entirely at your own risk. Warranty does not apply to any items damaged by you in the process of construction. Online Patios Pty Ltd will not be liable for any damage sustained in the construction process.
DO I NEED PROFESSIONAL INSTALLATION?
Our products are designed for do-it-yourself installation by the homeowner. Although many homeowners have successfully installed their own patio, pergola and carport without help, we do recommend engaging a professional tradesperson for installation if you are unsure or want additional peace of mind.
DO YOU TAKE CARE OF COUNCIL PERMITS, RELAXATIONS AND PLANS?
No. You will need to arrange this yourself with your own private Certifier. We will however provide you with the required engineering, Form 15 and a plan of the patio/carport kit ordered. Each State within Australia has its differing requirements when it comes to installing a class 10a structure, therefore we recommend you contact your local council to obtain the correct information in regards to size and setback requirements etc.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you cancel within 24 hours of placing your order, we can provide a full refund. After this time, as your materials are custom made and will have been sent to manufacture, no refunds will be permitted.
WHAT BUILDING MATERIALS DO YOU USE?
Our products are Australian made and are designed and tested for the harsh Australian climate.
All our DIY Patio/Pergola and Carport kits are custom engineered.
When to DIY and When to Call the Pros
Embarking on the journey of building your dream patio comes with choices. Here at Online Patios, we want to guide you through making the right decisions for your unique vision.
If you’re a hands-on enthusiast with a straightforward vision, our Do It Yourself Patio Kits are an excellent choice. These kits, designed with your convenience in mind, empower you to create a stunning patio or carport space effortlessly. With step-by-step instructions and premium materials, each kit is a testament to our commitment to quality.
D&C Patios
However, we understand that intricate designs or those who prefer a hands-off approach might be better suited to professional assistance. That’s where D&C Patios steps in. Offering professional building services, their team of skilled craftsmen specialises in bringing dream outdoor spaces to life. If you're located on the Gold Coast or South Brisbane, you can contact them on 1300 133 381.
Reach out for any enquiry
If you’re still pondering more questions, it’s time to connect with our team. Feel free to drop us a line, shoot us an email, or give us a call. No question is too big or small—we’re here to assist you every step of the way.