Frequently Asked Questions

FAQs

DO YOU TAKE CARE OF COUNCIL PERMITS, RELAXATIONS AND PLANS?

No. You will need to arrange this yourself with your own certifier. We will however provide you with the required engineering and Form 15.

WHAT WARRANTY DO I GET WITH MY PATIO?

Yes. On the product you choose to have installed, has 15 years. The use of materials supplied from our online store is entirely at your own risk. Warranty does not apply to any items damaged by you in the process of construction. Online Patios Roofing will not be liable for any damage sustained in the construction process.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

If you cancel within 24 hours of placing your order, we can provide a full refund. After this time, as your materials are custom made and will have been sent to manufacture, no refunds will be permitted.

DO I NEED TO ARRANGE ANYTHING?

If you have any specific requirements for delivery, at the front of your property, you will need to notify us as soon as possible. Most deliveries are made by a crane truck with a reach of 12m so please take this into consideration when notifying us. Also, as per the above, any permits, relaxations etc. will need to be organised by you before you begin construction.

HOW LONG WILL IT TAKE TO GET MY PATIO DELIVERED?

In most cases it will take between 10 to 14 days from the time of checkout on this website depending on powder coating requirements.

WILL I BE KEPT UP-TO-DATE WITH THE PROGRESS OF MY ORDER?

Yes. We pride ourselves on open communication with our clients and will make sure you know when your deliveries will be taking place.

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