FREQUENTLY ASKED QUESTIONS

FAQ

WHAT IS A SKILLION ROOF?

This is known as a flat roof and only has a fall of two degrees (40mm in every metre of roof). This type of roof is ideal under the gutter, attached to a wall or as an insulated flyover being the most popular option. The skillion roof is a simple and economical design that can help overcome a number of challenges that you may face when adding a new outdoor space to your home.

WHAT IS A FLYOVER ROOF?

Ideal if you are wanting to gain an extra 600mm (approx) in height and have extra light and ventilation into your patio/carport area. It is also perfect if you are wanting to install a fan to keep you even cooler on those hot summer still days. A flyover roof can be installed on either a tile or a Colorbond roof and will be attached to you house roof and wall frame using Extenda Brackets.

WHAT IS A FREESTANDING ROOF?

Exactly as it says, this type of roof is not attached to anything and will have four 90mm x 90mm posts concreted into 1m footings in the ground. They can also be bolted to a slab with a 90mm x 90mm post with a plate welded at the bottom.

CAN WE BUILD IN CYCLONIC AREAS?

All kits on the website are for N1/N2 wind rated areas however, they can be designed to accommodate cyclonic wind ratings up to C4 and is therefore suitable for any region in Australia. Contact orders@onlinepatios.com.au to customise your order to the wind rating in your area.

CAN WE INSTALL FANS AND LED DOWNLIGHTS?

Downlights can be installed in any insulated patio or carport roof. If the patio or carport is above 2.4m in height, you can also install a fan however the flyover roof option is the best option if you are wanting to install a fan.

DO YOU TAKE CARE OF COUNCIL PERMITS, RELAXATIONS AND PLANS?

No. You will need to arrange this yourself with your own Certifier. We will however provide you with the required engineering, Form 15 and a plan of the kit ordered.

WHAT WARRANTY DO I GET WITH MY PATIO?

Our patio and carports come with a 15 year warranty.

The use of materials supplied from Online Patio Roofing and www.onlinepatios.com.auis entirely at your own risk. Warranty does not apply to any items damaged by you in the process of construction. Online PatioRoofing will not be liable for any damage sustained in the construction process.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

If you cancel within 48 hours of placing your order, we can provide a full refund. After this time, as your materials are custom made and will have been sent to manufacture, no refunds will be permitted.

DO I NEED TO ARRANGE ANYTHING?

If you have any specific requirements for delivery, at the front of your property, you will need to notify us as soon as possible. Most deliveries are made by a crane truck with a reach of 12m so please take this into consideration when notifying us. Also, as per the above, any permits, relaxations etc. will need to be organised by you before you begin construction.

HOW LONG WILL IT TAKE TO GET MY PATIO DELIVERED?

In most cases it will take between 10 to 14 business days from the time of checkout on this website depending on powder coating requirements. Once your order has been confirmed, you will receive a delivery date notification. If, however you have a specific date for delivery in mind, please ensure you communicate this with orders@onlinepatios.com.au asap.

WILL I BE KEPT UP-TO-DATE WITH THE PROGRESS OF MY ORDER?

Yes. We pride ourselves on open communication with our clients and will make sure you know when your deliveries will be taking place.